Our Service - Foxie

04:55 05 Jun 20

I had several disappointing experiences with Foxie, even to the point that I placed a Google review with 1 star. So why the 5 stars now?My feedback prompted a call from Rima who wanted to really understand what had gone wrong in the interactions I had with Foxie.As we talked about my experiences it became clear the issues had been poor communication from my REA rather than Foxie.In this one conversation I was completely converted. The value of listening and seeking to understand a customer speaks volumes in a world where customer service is dying. I also want to note the pride Rima showed for her work. When employees show this passion for their work then the service must be good! 100% converted customer.

Adam Park

04:57 07 Feb 20

Very professional service that streamlined all of my utilities connections requirements in a single call. They already had a lot of my connection requirement details from the real estate agent - all I had to do was confirm my details and agree to contract terms that they described with full transparency. They were knowledgeable about the local providers who would offer the best rates for my needs, and explained everything clearly and completely. One simple call, and all of my needs were taken care of.

Liv Rose

03:48 18 Dec 19

Such a quick & easy process. I couldn't believe how simple it was! It takes so much stress out of moving house and having to call around to compare quotes. Would definitely recommend!

Jasleen Kaurah

06:19 03 Dec 19

Prompt, clear and concise service provided. They matched my user needs to the best economical electrical rates and plan available. I could not recommend them enough!

Tania El-Halabi

23:29 24 Nov 19

Incredibly helpful, seamless process and great to deal with. Thank you so much Foxie for all your help!

Nadine Arslan

03:27 13 Nov 19

Foxie will take away the biggest hassle; the migration of your utility connections. Not only will they contact you in less than 24hrs after your details are submitted , but after answering just a few short questions, they will make sure your new house is ready to move into. Truly a one of a kind service and you will never go back to doing it yourself.. I recommend them to anyone that will listen! Keep up the amazing work Foxie, also a big thank you to Rima love your work you rock girl.

Rhiannon Fairest

03:48 07 Nov 19

Ram, the man I had helping me over the phone, was extremely helpful and had a friendly demeanour. He answered all of my questions, and I had a lot of questions! And he helped me to pick services best suited to me - especially internet. It made the process of connecting services to move into a new house a lot easier.

Krystal Meggs

03:16 13 Oct 19

Very easy sign up. They rang me at a time suitable to me, and thoroughly explained every thing over the phone. Everything was organised next day and ready for moving in. I received a text message advising connections had taken place. Stress-free and highly recommended! 5 stars

Savoy Real Estate

04:07 23 May 19

As a small business, we appreciate tailored and friendly service. Foxie was a great choice for us as I feel safe in knowing that my clients will get treated respectfully and won't simply be harassed by a call center when trying to arrange their utility connections. Further, Foxie did a bill comparison for my own gas and electricity and came back with results that are going to save me about $150 per quarter. This process was quick and easy and took only 5-10 minutes of my time. All the staff are super friendly and will always go out of their way to help you out. Couldn't recommend Foxie highly enough for real estate agents, people moving home or people who are looking to get a better deal on their utilities without the constant harassment or having their information sold to other companies! Excellent company!

Anthea Yang

23:45 20 Feb 19

After spending hours trying to understand the information on the websites of multiple utility companies, Foxie is a great relief. Called up, and was connected to a suitable company within 10 minutes. Great communication, friendly and helpful staff, and easy process! Highly recommend.

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