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Google Rating

4.7

Based on 297 reviews

Foxie Group Pty Ltd

4.7

04:42 05 Oct 21

I've used Foxie for quite a few places I've moved into. I've dealt with a few staff members. All were very friendly, and provided a great service. I've dealt with Sunny two out of three times.On my first time using Foxie, my mum was listening in on the call. She was so impressed with Sunny's service and how good the rates were, she asked Sunny to sort her utilities too.

01:24 04 Oct 21

Wonderful chat. Easy going, made everything super clear. Will definitely recommend

Carolyn Jeffery

04:17 20 Sep 21

great one spot shopping. Wonderful to have such a cheap (no fee) coordinator of various utilities and services available

Natasha Seymour

06:43 15 Sep 21

Wasin was a pleasure to speak to, very organised and highly personable over the phone. Great service! I would happily recommend to friends or family.

04:48 04 Sep 21

Had the pleasure of speaking with Shree (Or Sheree, not sure of spelling). Everything she explained to me was clear and informative and made the whole process so easy and simple. Had set up gas and electricity for our new house in one short phone call. Great service!

01:55 03 Sep 21

Staff member remained polite well spoken and had a sense of humor. Very helpful and easy process.

01:20 03 Sep 21

I have now used Foxie personally on a number of occasions and have found them to be helpful, knowledgeable and fast. I would highly recommend them to anyone needing to arrange their utility connections.

09:46 24 Aug 21

Our experience with Foxie Group was very easy and helpful for our upcoming move to another property. The consultant was so friendly and had great customer service. Wish them all the best for the future and if we need to us them again they will be no hesitation.

03:54 06 Aug 21

The agent was very polite and courteous. He had all of the required information to hand - well almost.If I have a complaint it is that it was sometimes hard to hear him. This could be down to moving around and getting a less than prime signal. Really an insignificant issue.

06:11 15 Jul 21

Had a great call with Seb who was very patient with answering my questions. I also appreciated the detail he gave me and how transparent the discussion was. I'm personally going to recommend Foxie to my network after this smooth experience!

01:39 09 Jul 21

My experience with Foxie was wonderful - Sebastian, who I spoke with, was super friendly, patient and knowledgeable. And all my utilities were sorted to my needs on ONE phone call! Thanks Sebastian for your awesome efforts :-)

Claire Costello

06:18 25 Jun 21

Had my details sent to Foxie by my real estate agent, and at first found that the constant calls and texts when I was busy were a bit annoying! However once I actually had a chance to sit down and call them back the service was easy and saved me a lot of time shopping around. I spoke with Val and she was very helpful, friendly, and professional. Thanks for your help!

kirraley hardiman

03:52 18 Jun 21

Such a detailed, lovely experienced. Brightened my day speaking with the lovely lady on the phone. So helpful and honestly got off the phone feeling so much better, and less overwhelmed. Everything sorted for our new home in one call.

Georgi Henderson

10:17 27 Apr 21

Easiest move in I have ever had. Could not recommend more. Lovely customer service, 10 mins on the phone and everything is done!

08:28 19 Apr 21

Pretty smooth experience, Harsha (I think the name was) was very friendly and helped with connecting water, gas and electricity up for me, with a comparison of offers given. I’m usually a bit hesitant with comparison companies but liked that these guys don’t work on commission but are on a salary, and it is less work than me getting in touch with the companies myself.

03:57 17 Apr 21

Excellent customer service and was connected with gas, electricity and internet within 15 minutes. Couldn't have asked for better service and best rates. Thank you to the team at Foxie for making my move in hassle free.

02:24 13 Apr 21

Such a quick and easy process, very friendly and competent staff. Super fast in contacting me.

22:53 20 Mar 21

It made it easier to get it all done and work at the same time

03:49 06 Mar 21

100/10 for Shree (Sheree, Cheri?) for how absolutely amazing she was on our call today. She was efficient, informative, professional, and so friendly! She explained everything so well and was a joy to deal and chat with. Give this woman a massive raise and a promotion because she should be training every vendor in Australia what great phone call service sounds like! Cannot sing her praises enough.

Heather Hastings

09:14 25 Nov 20

What a great service. Did not have to think too hard about or do any off the searching as Foxie did this all for me. Utilities were organised after a phone interview with the Foxie rep and everything else happened as if by magic. Highly recommended for no brainer connections when you move home!!

04:17 25 Nov 20

It was an easy process to get all sorted for my new place with Foxie's help. Thanks for getting the best deal for me and have everything connected the moment I needed them.

marcello de filippis

03:58 25 Nov 20

Really easy. Customer service reps were great. Seamless connection when I moved into my new home. Thank you Foxie

23:51 10 Oct 20

We unexpectedly needed a same-day electricity connection for a family member on a weekend, which seemed an impossible ask. Retailers' voicemails all told us to call back on Monday. Amazingly Foxie was able to make an arrangement. The power was on by that afternoon. Very helpful, and effective service.

04:55 05 Jun 20

I had several disappointing experiences with Foxie, even to the point that I placed a Google review with 1 star. So why the 5 stars now?My feedback prompted a call from Rima who wanted to really understand what had gone wrong in the interactions I had with Foxie.As we talked about my experiences it became clear the issues had been poor communication from my REA rather than Foxie.In this one conversation I was completely converted. The value of listening and seeking to understand a customer speaks volumes in a world where customer service is dying. I also want to note the pride Rima showed for her work. When employees show this passion for their work then the service must be good! 100% converted customer.

04:57 07 Feb 20

Very professional service that streamlined all of my utilities connections requirements in a single call. They already had a lot of my connection requirement details from the real estate agent - all I had to do was confirm my details and agree to contract terms that they described with full transparency. They were knowledgeable about the local providers who would offer the best rates for my needs, and explained everything clearly and completely. One simple call, and all of my needs were taken care of.

03:48 18 Dec 19

Such a quick & easy process. I couldn't believe how simple it was! It takes so much stress out of moving house and having to call around to compare quotes. Would definitely recommend!

06:19 03 Dec 19

Prompt, clear and concise service provided. They matched my user needs to the best economical electrical rates and plan available. I could not recommend them enough!

Tania El-Halabi

23:29 24 Nov 19

Incredibly helpful, seamless process and great to deal with. Thank you so much Foxie for all your help!

03:27 13 Nov 19

Foxie will take away the biggest hassle; the migration of your utility connections. Not only will they contact you in less than 24hrs after your details are submitted , but after answering just a few short questions, they will make sure your new house is ready to move into. Truly a one of a kind service and you will never go back to doing it yourself.. I recommend them to anyone that will listen! Keep up the amazing work Foxie, also a big thank you to Rima love your work you rock girl.

Rhiannon Fairest

03:48 07 Nov 19

Ram, the man I had helping me over the phone, was extremely helpful and had a friendly demeanour. He answered all of my questions, and I had a lot of questions! And he helped me to pick services best suited to me - especially internet. It made the process of connecting services to move into a new house a lot easier.

03:16 13 Oct 19

Very easy sign up. They rang me at a time suitable to me, and thoroughly explained every thing over the phone. Everything was organised next day and ready for moving in. I received a text message advising connections had taken place. Stress-free and highly recommended! 5 stars

Savoy Real Estate

04:07 23 May 19

As a small business, we appreciate tailored and friendly service. Foxie was a great choice for us as I feel safe in knowing that my clients will get treated respectfully and won't simply be harassed by a call center when trying to arrange their utility connections. Further, Foxie did a bill comparison for my own gas and electricity and came back with results that are going to save me about $150 per quarter. This process was quick and easy and took only 5-10 minutes of my time. All the staff are super friendly and will always go out of their way to help you out. Couldn't recommend Foxie highly enough for real estate agents, people moving home or people who are looking to get a better deal on their utilities without the constant harassment or having their information sold to other companies! Excellent company!

23:45 20 Feb 19

After spending hours trying to understand the information on the websites of multiple utility companies, Foxie is a great relief. Called up, and was connected to a suitable company within 10 minutes. Great communication, friendly and helpful staff, and easy process! Highly recommend.

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